Director, , Business Product Owner

HealthPlan Services, Inc.


Company :  HealthPlan Services, Inc.
Location :  Tampa, Florida, United States
Job Type :  Full-time
Job Status :  Permanent
 
Job title Director, Business Product Owner - Process Workflow Reporting ApplicationDepartment OperationsJob Brief:The Business Product Director for our Process Workflow and Reporting Application will beresponsible for Business ownership of the tool leveraged by clients and internal HPS users.This position will partner with all key Stakeholders including Ops, AE/AM, Clients and IT todefine requirements and roadmaps for the workflow and application streamlining and automatingvarious processes driving higher levels of operational efficiencies, increased usersatisfaction levels and reporting enhancements.Responsibilities::* Conduct internal focus groups with users to obtain input and feedback on design and painpoints* Establish structured communication vehicles to gain input from Carriers/AE/AM's* Partner with IT on system design efforts* Maintain knowledge of best practices within the industry as well as regulatory updates* Ensure roadmaps are aligned with MIE framework and strategy* Prioritize requirements work with governance to establish roadmaps and deployment dates* Partner with IT to manage product within budget and required timelines* Work with training to develop materials/programs for roll-out of MIE functionality* Assist and support with QA test scenarios* Own manage UAT process and results for change control and operational readiness* Manage business operations readiness, stakeholder and deployment activities forimplementations* Measure and monitor success against assumed goals and ROI targets during post deployment* Conduct direct feedback sessions on site to include side-by-sides, site calls, remotemonitoring during warranty and post deployment periods* Assist with any requirements gaps, break fixes, issues during post deployment periods* Establish leadership cadence and structure with AGS/AM on client communicationRequirements:* Bachelor's degree or equivalent combination of education and experience.* Insurance industry experience preferred* Recent experience with workflow management and design* Building, writing and executing functional and regression testing preferred* Must be able to translate specifications from internal business customers to technical teamsincluding cost and benefit analysis in some instances.* Strong analytical, interpersonal skills and organizational skills1

 
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